On the 4th of this month, i had lodged a complaint with IFB regarding an issue with the cavity. There seemed to be sparks appearing in the cavity of the microwave the last time we used it. And it also created marks in the cavity.. I was committed that the complain would be addressed within the following 48hours, and someone will call up. I again complained on the 10th, and they informed that they had lodged a remainder for it.
Till now, no-one has called up, forget about addressing the matter. With this poor response, i wonder whether they would even issue the matter before the 15th of october,the day when the warranty expires.
Surprisingly, i came to know that my dad's bank I.I.B.I. Ltd had once loaned IFB once some years back, and he was himself monitoring the matter. And the response for payback of the loaning was the same - dull and slow. It was only after the bank sold off the shares of IFB that they had recieved as guarantuee that they were able to recover the loan amount(considering that the bank loans only industries, and the minimum loanable amount being in billions of rupees).
Wondering if IFB's gonna improve the service or stay the way they are...
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