Among the pleothra of allegation, Reliance has been one network that doesn't give much statments in its defence. After being involved in 2G spectrum allocation scandal, and bad customer services, its now found of cheating its customers. I personally saw Reliance not confirming to what has been stated.
Whenever one uses Facebook mobile site, the site clearly states that using Facebook App from their phones would not charge any data on the Reliance network. On reading this, one of my good friends who is on the Reliance network, asked me to install the Facebook app on his Samsung phone. He had the first version of the Facebook app, and when i tried it out, the app was charging it. So i decided to download and clean install the latest version. But still it was charging for data. When i had started, his phone's balance was Rs42.60 , and by the time i was finished trying the new Facebook app, his balance was Rs13. 29bucks were lost, and that was just because Reliance was cheating by charging people for what should have been a free service.
We called up the complaint desk at 198. It took us half an hour to connect to that number, and when it connected, the voice was cracking due to bad quality of service(QoS) inspite of the fact that Reliance spends a fortune on getting movie stars root for its 'flawless' network(had they spend it on strengthening their infrastructure, they would have got more subscribers). At the first call attempt, the complaint desk doesn't believe that it has been constituted for handling complains, it states that it has been constituted for activation/deactivation of services. On the second attempt, the guy told us that the charges were valid as this service was not free. He then started contact the Reliance GSM nodal and appelete officers, whose numbers "were not reachable". Imagine grieverence redressal officers "not reachable" on a weekday. Lame professionalism.
But then, my friend tells me that Reliance has been a notorious network. Earlier, he was charged Rs30 couple of months back for a caller ring back tone which he never requested. Then it took him 3 days to get the caller tune deactivated. And he had to waste over Rs48 to shut down the service(reliance charges Rs6/min to call the IVR from where the service is deactivated).
Then i think to myself, earlier this year, Reliance ADA shares were penalised and blocked for trading by Securities and Exchange Board of India(SEBI) for carrying out insider trading that had inflated the group's share prices. What can one expect from such a network.
Well, i have to admit. Vodafone Essar has given me great service, and greater complaint support. No wonder i'm happy with it.
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