Hyundai Motor Plaza, New Delhi - a Cheat,Sham

Earlier this month, i had visited the Hyundai Motor Plaza - the Hyundai owned and operated authorised service centre in New Delhi. And let me tell you what. THEY'RE ARE THIEVES. They charged me for a lot of services, which i found out that weren't performed. The problem i asked to check wasn't checked at all. I was misguided and asked to get an expensive Rs20000+ operation done. But on going to a local mechanic, this problem was sorted for Rs5330. And Hyundai Motor Plaza charged me with Rs5424 and did damage to the suspension, fuel injection and seats.

I have decided to file a case in the consumer court against Hyundai Motors India. But before that, i wrote a mail to the HMI management, as per the suggestions of national consumer helpline


"I had written earlier about my PATHETIC experience with Hyundai Motor India's services at the Hyundai Motor Plaza,New Delhi service centre, but now i've come to know that you are CHEATS. You charged us for things that you don't even do. HMI seems to be inspired from all the malpractices in the industry. I wasn't able to attend your calls which HMI made within half an hour and as on calling back,the call redirected to the customer care IVR , and HMI doesn't even show the courtesy to mail, or call back on the next day. I am angered at this behaviour of HMI.

When i recently bought a Hyundai car on the recomendation of high qualilty product, i did not know how DISGUSTING HMI's service network is. If you do not believe me, go google "Hyundai Motor Plaza complaints" and see for yourself the names customers have been crowning HMI with. For the record, i own a February 2006 Santro Xing XL purchased from Himgiri Motors(engine no. starting with MALAA51HR6M). The car comes with CNG fitting.

On 14/6/11, this dreaded day i had visited your Hyundai Motor Plaza service outlet in New Delhi for complete service, plus engine pickup issue. HMP being a company owned and operated service centre, i expected top notch service. Neither the engine pick up problem was solved, nor HMP cared about. Instead, the situation had worsened, and the car was not even fit for driving. Earlier,the car was fine,just the pickup was causing problem. Your employees are getting free meals off our pockets irrespective we get satisfaction or not. I had written about this on 16th June, but seems like that discovery of mine was just the tip of the iceberg. HMP executives told me that damaged crank was the reason the car was not picking up. I should suggest you to shut down HMP. YOUR EMPLOYEES DON'T KNOW THAT CRANK HAS NO RELATION WITH SPEED PICKUP OF THE CAR. And the crank is a very expensive part in the engine. I was told that replacing the crank problem would cost Rs 16000(for the crank)+labour charges+engine oil replacement charges+taxes. CLEARLY UNPROFESSIONAL INTENTIONS ARE EVIDENT.

To start first, noone picks up any of the phone numbers that the website or customer care 1800-11-4645 mentions. I was new to the Mohan co-operative area, and it took me half an hour to find a way to reach the location. I was approaching from Apollo hospital side, had to return all the way from Badarpur Border to find HMP. On reaching there,i see the receptionist gladly chatting with other staff members and ignoring the ringing phones. HOW COURTEOUS HMP IS, REALLY.

I was charged Rs100 for Full Throttle cleanup , and Rs 1200 for engine decarbonisation, along with the verbal claim that fuel injection was cleaned. Now, as my pickup problem was not solved, i asked another Hyundai owner who suggested me to visit Kar Scan centre at Savitri Cinema complex, Greater Kailash. I visited there on 19/6/11 and got my car scanned. THERE I COME TO KNOW THAT NEITHER OF THE ABOVE STATED ACTIVITIES WERE DONE and i was still charged. In simple, i was charged for things not done. CHEATING is the term what the Kar Scanning executive used for HMI on knowing the whole situation. Mr Ali at the Kar Scanning Centre is my witness/alibi. And as per the Consumer Protection Act,its the responsibility of Hyundai Motors India to prove that it had done these stated activities, which HMI cannot prove as none of it has been done in the first place.

My driver's seat was torn from behind at three places which was not earlier,though i didn't mention considering it a small ignorable defect. My CNG cylinder had been dislodged, and it started making too much noise on getting jerks while driving, this i also ignored. The right tyre have started to make unbearable whistling noise. A 'knocking' sound started coming from the engine on driving. The engineers at the Kar Scan centre told me that this would cause irreversible damage to the car's engine. Before this,nothing used to happen, and now all this trouble i have to bear just because that HMI engineers were to shameless,unprofessional and careless.

I have decided to SUE HYUNDAI MOTORS INDIA. I want a full Refund of Rs5424 spent, along with the charges of the Kar Scanning Centre pvt limited Rs717+Rs408, furthur charges of Rs 5330 which i had incured to repair the car inspite of handing the car to HMI for repair for a whole day, plus Rs5000 for harassment and fuel/oil charges i had to bear because HMP engineers were shameless and unprofessional. This is when i'm not accounting the time and effort that i would have to spend in the future to get the car fixed. My father had taken a day off without pay from the work only to get the car serviced well(consider this as a financial loss suffered for HMI's UNPROFESSIONAL service). Plus, any person would consider changing a week old lubricant oil wastage of money and sheer stupidity. I have firm reason to believe that HMI has done all this deliberately. Everyday the car travels 30 kilometres one way to Rajendra place and back, and even after spending Rs7000, there was ZERO outcome. Instead, things had become worse. What guarantee does the company give that the car will not cause any problem,difficulty,accident in the middle of the road and any consequent damages would not occur, and in case of so, HMI will completely cover the expenses for any such incident. And being a CNG car, what guarantuee does HMI give that the problems appearing post the HMP service would not cause any incident which might be fatal for anyone around/inside the car?

On 24/6/11, i went to Himachal Motors, Mohan Singh Market, INA , a trusted car workshop which has been flawlessly servicing all the petty vehicle issues i have had with our previous Maruti,and government vehicles in the past ten years, and he charged a net sum of Rs5330,including all the parts and labour. He told that there was a serious issue with the ignition system which was damaging the spark plugs severely. Also, he informed that the gear timer relay in the car was full of oil, and it had to be repaired with great efforts. He also pointed that THE CRANK WAS FIT ENOUGH FOR WORKING AND NO REPLACEMENT WAS NEEDED. It took them two days,and four dedicated technicians for fixing up the problems. Even they changed damaged critical parts such as belts worth Rs1700 which HMI never cared to. The pickingup problem was due to faulty gear relay timer, and nothing else. I PAYED YOU Rs 5400 AND YOU SABOTAGED MY CAR. HIMACHAL MOTORS CHARGED RS 5300 AND THEY RESOLVED ALL MY ISSUES. I ask you Hyundai Motors India? Even after i report you, you do not care to ask the customer the next day what was his grieverence. If Hyundai Motors India has the guts to reply, then kindly reply to me IN WRITING WITH THE COMPANY LETTERHEAD along with the details of action taken against the people involved in my harrasment! I do not believe that YOUR COMPANY TRAINED EXECUTIVES ARE LESS SKILLED THAN SELF-TRAINED GARAGE MECHANICS. I clearly find that the company has INTENTIONALLY not well attended the complain. Seems like Hyundai Motors India considers all the customers who entrust HMI as Idiots on whose time,money,effort and lives HMI can play and earn their money !

Also, i must again mention of your engineer Mr Faizur (Cellphone No: 9990120941) at HMP, who misbehaved with us when the car was serviced. First he disconnects the CNG kit, then he doesn't test the car until we force him to, and then he refuses to reconnect the CNG kit ARROGANTLY stating "its not his job" and shamelessly asking us to get it reconnected form outside. And two seniors of his weren't able to sort out the matter. The third in line senior(senior of senior of senior of mr Faizur) had to be requested in order to get that fixed. Two in-line seniors not completing the task shows the company is not at all bound to serving the customer, and is totally committed to grabbing the hard earned money of the consumer. The company was instant at billing, but my personally noted down problems mentioned in the jobsheet were IGNORED until i started looking into the matter and INSISTING to consider them first before paying. If i'm not suing him seperately, that is because i don't have the time, and he was acting on behalf of the company. Plus the company does owe the responsibility to the way their employees behave with the customers under the Consumer Protection Act . With his behaviour, i suggest HMI should employ roadside mechanics, even they know how to behave with customers well.

And surprisingly, HMI charges Rs 405 + taxes for replacing two nuts. These nuts do not cost anymore Rs10 in India, and along with labour, not more than Rs50 be charged. My mechanics - Himachal Motors stated that atmost Rs80 be charged for them,anything else would be a LOOT considering no permission is taken from the customer for changing them at such high prices inspite he company has the contact information of the customer. Its a SHAME that HMI has been implementing such malpractices.

Its upto your company's hands whether to built its image, or damage it more. Bad image caused the downfall of huge MNC's in India like Daewood Motors. Does HMI wants more grieving consumers taking legal action against it or not, its completely upto HMI's hands.

I'm giving you three days to think over it. If Hyundai Motors India decides to pay up full Rs16879.40 in cash/DD and NOT KIND, i shall be suing HYUNDAI MOTORS INDIA in the court of law for criminal negligence, in the consumer court for intentional cheating and sabotage of the vehicle, and take the matter with the Ministry of Consumer Affairs, along with the media and consumer interest groups. I SHALL NOT HYUNDAI MOTORS INDIA LOOT ME. Its now upto the management of Hyundai Motors India to decide.


a DISSATISFIED hyundai India customer


Copy To:

Ministry of Consumer Affairs,Government of India : For their kind knowledge of HMI's poor services

Auto Industry Specialists : For their trade's knowledge

Media Houses : To consider this case before reviewing any Hyundai product

Maruti Suzuki Limited : For their good after sales service and robust products

Media/Consumer Right Specialists : For their knowledge

Hyundai Motors America : For kindly forwarding this to Hyundai Motors International's head office as a complain by a Hyundai India customer, They should be aware of Hyundai Motors India's malpractices bringing disrespect to the brand Hyundai."


Lets see what happens. Its the Customer vs Hyundai thieves