I recently got a pen drive ordered from Letsbuy.com (courtesy one of my friend). He had ordered a 6Gb pen drive from LetsBuy considering that it gave a great deal. Letsbuy gives this 6Gb Zipmem pen drive(yes, to my amaze too, a 6Gb pen drive exists) for Rs 270 including shipping which is actually a brilliant deal(or in one of my classmates's words - a loot). This order was done on the 7th of November.
But i didn't receive the product for 10days. Getting irritated, i called up the LetsBuy helpline at +91-124-4901234. For two days, the Letsbuy automated call attending system kept on disconnecting calls after making me wait for 3 minutes in the false hope of talking to a customer care executive. I had also mailed them, but till yet i have not yet received a response or an acknowledgement. After two days i.e on 18th November, when i was finally able to talk to them, on hearing the issue, they registered a complaint. Later i received a call on 21st from +91-124-6737562 regarding the same. The executive told me that the product will be shipped immediately. Later on the 23rd, i received a mail confirming that they had shipped the product from Blue Dart shipping, enclosing the shipping docket which could be checked on Blue Dart's site. And funny thing, at the footer of the mail, they had written the following
"We believe in offering genuine products with manufacturer's warranty at the best price and FASTEST DELIVERY"
Seems like a Joke. I may be wrong, but that's what i found. The product was prepaid,so processing shouldn't have taken much time. Anyways, i received the product on the 24th. They charged me immediately, and took 15days just to ship the product(in spite of the 4-7 day delivery claim on the website). And they were shipping from Delhi only, so shipping shouldn't have been an issue. And it took just two days for Bluedart to deliver the product. Had there been any delay beyond LetsBuy's control, they should have intimated me. Had i not called up and complained, i might have still been waiting for the product.
I had already been sceptica about purchasing things online, and this just strengthened my belief that the consumer has the lower hand in e-commerce, and cheating is quite possible(along with the regular phishing and confidential detail privacy issues). I had never heard of anyone's experience,but the news of internet forgery over the years has made me a bit overcautious. Fortunately(for me), i wasn't paying, as my friend had gifted me this drive(what a great pal, thanks dude). Otherwise, i would have surely gone haywire, considering i'm quite sceptic about my money. Would i think of buying anything from the internet in future - not likely with that kind of experience. But the deals at sites like Letsbuy are over the internet are just over the top, just like this one(4Gig HP v220 @ wholesale market costs INR290 + traveling, and here's 6Gig Zipmem @INR270). LetsBuy's deals would surely be hard to ignore.
What will i do, i cannot say. Something's are better left upon time.
What do you think, to buy, or not to buy from the internet? Feel free to pour in your comments
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