Saturday, June 26, 2010

Surprising Reliance

Since last week,i had been facing text message delvery relaterd problems. My messages were being delivered quite late, infact sometimes days late. And so was the case with people sending messages to me. When i crosschecked it with my other operator numbers,i realised that it was some issue with my reliance gsm number.

I called up Reliance's customer care ar 21:31hrs on the 22nd. They committed that my issue would be resolved in the next 12 hours. Now that even Airtel doesn't commit, this seemed like a joke. Atleast it seemed so. The CCE registered my complain without any hassles, without crosschecking any settings or confirming my location,or even asking the details of the numbers on which i was facing the problem while sending.

The next day, i started sending messages around 10:00hrs like i usually do,without caring about the commitment. Around 13:30hrs, i recieved a message that my issue had been resolved. And that was indeed the case. Surprising for a terribly congested network.

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